Usage Guide

To use Pilaf Alien OFFICIAL STORE, you need to register your customer information.
Please follow the steps below to complete your registration.

Please access the [Login] page and carefully read the Terms of Service and Privacy Policy.
By clicking the [Continue] button, you are deemed to have agreed to the Terms of Service and Privacy Policy.

Enter your email address and click the [Continue] button.
A verification code will be sent to your registered email address.
Enter the code found in the email to complete your membership registration.

※If you do not receive the email, your registered email address may be incorrect, or you may have configured domain-specific reception settings.
Please configure your settings to receive emails from noreply@pilafalien-store.com and send your email address again.

Only one customer information registration per person is allowed. Please note that duplicate registrations are not permitted.
Furthermore, registration for pickup at delivery company offices, post offices, or convenience stores is not allowed.
※Regarding the input of your name and address
Customers whose names include old-style characters should enter them using new-style characters (e.g., 邉・邊・髙).
Also, please do not use Roman numerals (e.g., Ⅰ・Ⅱ・Ⅲ) or machine-dependent characters (e.g., ㈱ or №) as they may cause garbled text.

Select the desired product. You can view product details.

Once you have decided on a product, select the quantity and click the [Add to Cart] button.
Once all desired items are in your cart, confirm your order on the cart screen and proceed to [Checkout].
※Items are not reserved at this point. Your order will be confirmed once an "Order Number" is issued on the order completion screen.

Enter your email address and click the [Continue] button.
A verification code will be sent to your registered email address.
Enter the code in the email and proceed to [Checkout] again.

【Shipping Address】
Enter your name, address, and phone number.
※Please double-check that you have not omitted your street number or room number.

【Payment Method】
Select from the displayed payment methods.
※Depending on the payment method, a billing address field may appear; please select [Same as shipping address].
Even if you select [Use a different billing address] and change the address, invoices will not be sent to the changed address.

Please carefully review the entered information and click the [Pay Now] button.
If you selected convenience store payment, you will be redirected to the KOMOJU payment page after clicking the [Pay Now] button.
Select the convenience store you wish to use and click the [Proceed to Purchase] button.
※At this point, your order is complete.
※The customer number, confirmation number, and payment deadline required for payment will be displayed (items vary depending on the selected convenience store). Please print or make a note of this information.
After confirming the payment information, click the [Return to Pilaf Alien OFFICIAL STORE] button to return to Pilaf Alien OFFICIAL STORE.

The order completion screen will be displayed, so please print it out or make a note, and be sure to check your "Order History" in [My Page].
Please keep a record of your "Order Number" as it will be required for inquiries.
Additionally, an "Order Completion Email" has been sent to your registered email address as support information.
※If you do not receive the email, your registered email address may be incorrect, or you may have configured domain-specific reception settings.
Please configure your settings to receive emails from noreply@pilafalien-store.com and use the service.
Even if you do not receive the email due to reception settings, if your order is displayed in your "Order History" on [My Page], your order has been accepted.

【For those who selected convenience store payment】
If you selected convenience store payment, KOMOJU has sent an email containing the necessary payment number at the time you clicked the [Proceed to Purchase] button.
※If you do not receive the email, your registered email address may be incorrect, or you may have configured domain-specific reception settings.
Please configure your settings to receive emails from no-reply@komoju.com and use the service.

<Important Notes>
1. The biller name on the receipt, which is your "customer copy," will be "DEGICA."
2. Please be sure to retain the original receipt or payment confirmation issued when you complete payment at the convenience store. (If proof of payment cannot be confirmed, you may not be able to receive post-purchase support.)

Payment method: Please enter your credit card information on the payment method input screen.

If you don't know or cannot read your security code, please contact the bank or credit card company listed on your card.

Handling fee: 330 yen (tax included)

Payment Method: Please pay at one of the convenience stores selected on the payment method input screen within 3 days from the day after your order date.
※Convenience store payment is prepayment. Products will be shipped sequentially to customers whose payments have been confirmed. If the payment deadline passes, the order will be canceled.
Example: Order date January 1st → Payment deadline January 4th
【Convenience Store Payment Procedures】
・Lawson
・FamilyMart
・Seicomart
・Ministop
・Daily Yamazaki

For convenience store payments, after clicking the [Pay Now] button, you will be redirected to the KOMOJU payment page.
Select the convenience store you wish to use and click the [Proceed to Purchase] button.

※The customer number, confirmation number, and payment deadline required for payment will be displayed (items vary depending on the selected convenience store). Please print or make a note of this information.
※KOMOJU sends an email containing the necessary payment number, but if you have email reception settings configured, please release the "@komoju.com" filter and set it to receive emails from no-reply@komoju.com.

<Important Notes>
1. The biller name on the receipt, which is your "customer copy," will be "DEGICA."
2. Please be sure to retain the original receipt or payment confirmation issued when you complete payment at the convenience store. (If proof of payment cannot be confirmed, you may not be able to receive post-purchase support.)

Pre-downloading each app and registering customer information is required.

You can register your bank account or credit card and pay from the registered credit card or from the amount charged in cash at Seven Bank ATMs.

Click here for more details on PayPay

Click here for more details on Merpay

Click here for more details on auPAY

atone is a convenient post-payment service that allows you to shop without a credit card and earn points.
The accumulated points can be used for atone purchases.

■How to Use
(1) Select "atone Next Month Payment (Convenience Store/Bank Transfer)" as your payment method and enter your mobile number and password.
(2) Enter the authentication code sent via SMS to complete your purchase.
(3) A billing notification will be sent via email and SMS on the 1st to 3rd of the following month.
(4) Make the payment by the due date.
※Membership registration is required for first-time users.

■Payment Method/Due Date
・Convenience store terminal / Bank ATM (Pay-easy): 10th of the following month
・Electronic barcode: 10th of the following month
・Postcard bill: 20th of the following month
・Bank transfer: 27th of the following month

The initial setting is convenience store terminal / bank ATM (Pay-easy).
To change, please complete the procedure via the smartphone app or Web My Page by the end of the month.
※Click here to download the atone smartphone app.

■Fees
A billing fee will be charged only for the month of use.
For details, please refer to atone's official page.

Furthermore, atone Plus members can use installment payments and earn up to 1.5% point還元 (point reduction/cashback).
Please apply in advance from the smartphone app.

This is a safe and easy "post-payment" service that only requires your mobile number and email address.

■How to Use
(1) Select "Post-payment (Convenience store / Bank ATM)" as the payment method and enter your mobile number and email address.
(2) Enter the authentication code sent via SMS to complete the purchase.
(3) The necessary payment number will be sent via email and SMS the day after the order is confirmed.
(4) Pay at a convenience store or bank ATM within 10 days.

■Fees
A post-payment fee will be charged for payment.
For details, please refer to the official page.

■Notes
If the user is a minor, please obtain consent from a legal guardian before use.

Handling fee: 330 yen (tax included)

You can register your bank account or credit card and pay from the registered credit card or from the amount charged in cash at Seven Bank ATMs.

You can pay at ATMs of banks such as Mizuho Bank, Sumitomo Mitsui Banking Corporation, Japan Post Bank, and through online banking/mobile banking of various financial institutions such as city banks, regional banks, credit unions, labor banks, agricultural cooperatives, and fisheries cooperatives.
You can pay by entering three numbers: "Organization code", "Confirmation number", and "Customer number".
※Payment via online banking is only possible if you have an account with a financial institution that partners with Pay-easy.
For details on payment methods, please contact the financial institution where you opened the account.
The payment deadline is "Order date + 3 days".
Example: Order date January 1st → Payment deadline January 3rd
If payment is not received, it will be assumed that there is no intention to purchase, and the order will be automatically canceled.

Rakuten Pay is a service that allows you to easily make payments on online sites other than Rakuten using credit card information registered with your Rakuten ID, and also earn and use points.
Simply enter your Rakuten ID and password on any online shop that accepts Rakuten Pay. This eliminates the need to enter credit card information, making payments "easy," "secure," and "rewarding." You also earn points based on the purchase amount. Of course, you can also use your existing points. Furthermore, the service is increasingly enhanced with features that save you the trouble of entering buyer information, shipping address, etc.! You can enjoy smooth shopping.
※Rakuten points are only earned for payments made with Rakuten Card, Rakuten Points, or Rakuten Cash.

Click here for more details on Rakuten Pay

After shipping is complete, a shipping notification email will be sent as support information, so please check it.
Clicking the [View Order] button in the email will take you to a page listing the "delivery company" and "tracking number."
Clicking on the "tracking number" will take you to the delivery company's inquiry site, where you can check the shipping status.
Also, if you are a registered member, you can log in and check the "delivery company" and "tracking number" from the relevant [Order History] in [My Page].

We deliver using Sagawa Express or Yamato Transport. You cannot specify the delivery company.
※We cannot accommodate specific delivery dates, delivery methods, or special packaging for gifts.
※Orders for pickup at delivery company offices, post offices, or convenience stores are not accepted.

We cannot process combined or split shipping for orders after they have been placed.
Items ordered simultaneously will be shipped together once all items are available. Items ordered separately will be shipped separately.

Delivery within Japan
Uniform nationwide rate
Standard delivery: 900 yen (tax included)
Post-in delivery (Nekoposu): 430 yen

※If you select Nekoposu delivery, it will be mailed/delivered to your mailbox (if it doesn't fit in the mailbox, it will be returned).
※Nekoposu delivery may result in loss accidents, but we are not responsible for any loss or accidents after posting. Please use this service only if you agree to this. By selecting Nekoposu delivery, you are deemed to have agreed to these terms.
・If "Nekoposu eligible product" is stated on the product detail page, you can select Nekoposu delivery.
・Products not marked "Nekoposu eligible product" on the product detail page are only available for standard delivery, so please be aware of this in advance.

International Shipping
The amount varies depending on the country and region. Please check on the payment page.
※Our store uses DDU (Delivered Duty Unpaid) method.
After the package arrives in the destination country/region/state, if customs duties, import taxes, and taxes (VAT) are incurred, you may be responsible for them upon receipt.
※Please comply with all laws and regulations stipulated in the destination country/region/state.
※Customs conditions vary by destination, so please contact the relevant customs authority for details.

If you are not available at the time of delivery, please follow the instructions on the undeliverable notice left by the delivery company to receive your product.
If the product is not received within the storage period, it will be returned to Pilaf Alien OFFICIAL STORE.
Please contact us via the dedicated inquiry form on the "Frequently Asked Questions" page within 2 weeks of the return.
If two months have passed since the return, the order will be canceled.
※As a general rule, refunds due to cancellation will not be issued.
※The round-trip shipping costs for re-shipment will be borne by the customer.
※If there are repeated refusals to receive, long-term absences, or re-shipments due to customer's convenience, we may restrict your use of our service. Please ensure that you receive your products.

Shipping Destination Countries/Regions
China, South Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, USA, France, Germany, Italy, Netherlands, Spain, United Kingdom, Austria, Denmark, Greece, Poland, Sweden, Switzerland
※Due to system maintenance, shipping to EU member states and the United States (including U.S. territories such as Guam and Puerto Rico) is temporarily suspended. 

Shipping fees vary depending on the destination country and region. Please check on the payment screen.
※International shipping is not available for delivery by the performance date.
※We cannot ship to P.O. boxes.