Terms of service
These Terms of Use apply to all customers (hereinafter referred to as "Members") who use the mail-order service (hereinafter referred to as "this Service") at the "Pilaf Alien OFFICIAL STORE" (hereinafter referred to as "this Site") provided by Tapirs Co., Ltd. (hereinafter referred to as "the Company") based on a business outsourcing agreement from Jisedai Co., Ltd. (hereinafter referred to as "the Outsourcing Company").
Please note that the various regulations attached to the use of each service on this Site constitute a part of these Terms, and all of them together constitute the Terms of Use. (However, for services that link to some other company sites, these are outside the scope of support for this Site, and the terms and conditions of each linked site shall apply.)
If you are a minor, please obtain consent from your guardian regarding these Terms of Use before using the Service.
Article 1 (Changes to these Terms, etc.)
1. The Company may change these Terms at any time to the extent permitted by law. 2. When we amend these Terms and Conditions, we will notify members by posting the amended Terms and Conditions on this website after setting a reasonable notice period before the amended Terms and Conditions come into effect. However, if the changes to these Terms and Conditions are in the general interest of the members, we may not set a notice period.
3. Even if it is not an amendment to these Terms and Conditions, we will notify members of necessary matters from time to time if we deem it necessary.
4. The notification in the preceding paragraph shall be deemed to have been notified to all members at the time it is displayed on this website.
Article 2 (Use of this Website)
1. Members shall use this service in accordance with these Terms and Conditions and the conditions set forth on this website.
2. This website is accessed at the discretion of the member, and the member shall be responsible for the use of this service.
3. If a minor wishes to use this service, parental consent is required. If a minor uses the service, it will be deemed that parental consent has been obtained.
Article 3 (Regarding Posted Content)
1. The content and business operations of this website may be changed or discontinued without notice to members. Furthermore, the Company makes no guarantees regarding the information provided.
2. The Company may temporarily suspend the provision of this website and services without prior notice to members if any of the following occurs:
① When regular or emergency maintenance is performed on the system of this website and services.
② When the provision of this website and services becomes impossible due to fire, power outage, etc.
③ When the provision of this website and services becomes impossible due to natural disasters such as earthquakes, volcanic eruptions, floods, or tsunamis.
④ When the provision of this website and services becomes impossible due to war, civil unrest, riots, disturbances, labor disputes, etc.
⑤ When the Company deems it necessary to temporarily suspend this website and services for operational or technical reasons.
3. The Company shall not be liable for any damages suffered by members or other third parties as a result of delays or interruptions in the provision of this website and services due to reasons other than those listed in the preceding paragraph.
However, this excludes cases where damage is caused to members due to the Company's willful misconduct or gross negligence.
Article 4 (Account Information Registration)
1. Registration of Pilaf Alien OFFICIAL STORE account information is required to use this service.
*Login requires the email address entered during account information registration.
2. The account information registered pursuant to the preceding paragraph shall be managed by the member at their own responsibility. The Company shall consider all actions and their results performed using this service through the member's account as having been performed by the member themselves.
3. Members shall keep their registered account information up-to-date at all times. The Company shall not be liable for any disadvantages suffered by the member due to outdated account information.
Article 5 (Notification Regarding Orders and Shipments)
1. When a member places an order for goods on this site, the Company will notify the member via order confirmation.
2. The Company will notify the member of shipment via a shipment notification when the goods are shipped.
Article 6 (Formation of Contract)
1. A sales contract for goods (hereinafter referred to as the "Sales Contract") shall be formed when the Company sends an order confirmation notice to the email address registered by the member.
Article 7 (Payment Method)
1. The member shall pay the price of the goods, etc., using the payment method designated by the Company (credit card payment, convenience store payment, etc. Additional payment methods may be added).
2. Members shall, in using each payment method, comply with the terms of use, conditions, and other requirements separately prescribed by the provider of the relevant payment method.
Article 8 (Termination of Contract)
Even after a Sales Contract has been formed, the Company may terminate the said Sales Contract for the following reasons. In such cases, the Company will contact the member at the contact information registered by the member.
① If we are unable to deliver the goods within a reasonable period due to errors in registration details or prolonged absence.
② If there are false facts in the registration details or the member's personal information.
③ If credit card payment is selected, and approval from the credit card company is not obtained.
④ If convenience store payment is selected, and payment for the goods is not made within the specified period.
⑤ If other payment methods designated by the Company are selected, and payment for the goods is not made within the specified period.
⑥ If the Company contacts the member regarding the conditions for purchasing the goods (such as payment methods and delivery methods), and the necessary response is not received within two weeks.
⑦ If delivery of the goods becomes impossible for reasons not attributable to the Company, such as discontinuation of product manufacturing.
⑧ In other cases where the Company determines that the member has engaged in fraudulent or inappropriate conduct regarding the use of this site.
Article 9 (Shipping of Goods)
1. The Company will deliver the goods to the member or the shipping address designated by the member via courier service by a shipping company designated by the Company.
2. In the case of payment by credit card, the shipping procedure will begin after approval by the credit card company. Delivery will take approximately 10 business days.
3. In the case of payment via convenience store payment, we will begin the shipping process after confirming receipt of payment for the goods (other payment methods specified by our company will be determined separately). Delivery will take approximately 10 business days.
4. If the shipping company sends the goods to the shipping address specified by the member, but the member does not receive the goods within a reasonable period due to reasons such as an unknown address or prolonged absence, our company will be deemed to have fulfilled its contractual obligations, and we will not be liable for any damages incurred by the member due to non-delivery.
5. We may extend the delivery period for the following reasons. However, in this case, we will not be liable for any damages incurred by the member due to the delay in delivery.
However, this excludes cases where damages are caused to the member due to our willful misconduct or gross negligence.
① If there is a high volume of orders
② If delivery becomes impossible due to weather, disaster, infectious disease outbreaks, or other factors causing deterioration of traffic conditions
③ If the product is temporarily out of stock
④ If product production is delayed
⑤ If there are any issues with your order or payment, such as overpayment or underpayment of fees
⑥ If shipping operations are temporarily suspended due to summer holidays, year-end and New Year holidays, or other consecutive holidays
6. If you do not receive delivery of your product or notification of delays within one month after payment confirmation (or order confirmation for credit card payments), please contact us.
Article 10 (Regarding Product Exchange, etc.)
1. In the unlikely event that the delivered product is damaged, defective, or incorrect, we will exchange the product. In this case, returns and refunds will not be accepted.
2. In the case of the preceding paragraph, the member must contact us within 7 days of receiving the product, providing their name, order number, and the condition of the product. We will not accept exchanges for contact made after that period. 3. Notwithstanding the provisions of Paragraph 1, in the case of Article 8, Item 7, or when it is not possible to exchange a product due to the product being sold out, etc., a refund will be provided instead of an exchange, and the same shall apply to the preceding paragraph.
Article 11 (Prohibited Actions)
1. If a member engages in any of the following actions, or if there are reasonable grounds to suspect such actions, the Company may cancel or terminate the member's order, suspend or delete the member's account, or take any other measures that the Company deems necessary:
① Actions that infringe on the copyrights or other intellectual property rights of other members, third parties, or the Company
② Actions that transmit or write harmful computer programs, etc.
③ Actions that cause disadvantage to third parties
④ Actions that use this site for commercial purposes without the Company's prior consent
⑤ Actions that violate public order and morals
⑥ Actions that lead to criminal activity
⑦ Actions that violate laws and regulations
⑧ Other actions that the Company deems inappropriate
2. If a member causes damage to a third party while using this site and this service, the member shall resolve the matter at their own responsibility and expense and shall not cause any inconvenience or damage to the Company. 3. Except in cases attributable to our negligence, we shall not be liable for any damages incurred by members as a result of using this website and this service, and we shall have no obligation to pay any compensation for damages.
However, this excludes cases where damage is caused to a member due to our willful misconduct or gross negligence.
4. If a member violates this article and causes damage to us, we may claim compensation from the member for the damages incurred.
Article 12 (Liabilities and Obligations Other Than Service Content)
1. We shall not be liable for any transaction contracts or their performance other than those related to the products handled by this service which we operate on this website. We shall not be liable for the provision, modification, or any damages, disadvantages, etc., incurred by members or third parties in connection with any service other than this service which we operate.
However, this excludes cases where damage is caused to a member due to our willful misconduct or gross negligence.
Article 13 (Links to Websites Other Than Ours)
1. We are not responsible for the protection of members' personal information on websites of corporations and individuals other than ours that are linked from this site.
Article 14 (Compliance with Relevant Laws and Other Regulations)
1. We will comply with applicable laws and other regulations regarding each service provided on this site and personal information received from members.
Article 15 (Handling of Personal Information)
1. For our personal information protection policy, please see our Privacy Policy.
Article 16 (Governing Law and Jurisdiction)
1. The interpretation and application of these Terms and Conditions shall be governed by the laws of Japan.
2. In the event of any dispute or need for litigation between the Member and the Company, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.
Article 17 (Contact Information)
1. Inquiries regarding the operation of this service and users should be directed to the following. Inquiries will not be accepted at our company's or affiliated companies' main telephone numbers or other contact points.
■Contact Information
Support Desk
Email: support@pilafalien-store.com
However, replies will only be sent on business days (weekdays excluding Saturdays, Sundays, national holidays, summer holidays, and year-end/New Year holidays).
*This is a contact point exclusively for mail-order inquiries.
Please refrain from sending inquiries unrelated to mail-order sales.
Supplementary Provisions: These Terms and Conditions will come into effect on May 22 2026.
Please note that the various regulations attached to the use of each service on this Site constitute a part of these Terms, and all of them together constitute the Terms of Use. (However, for services that link to some other company sites, these are outside the scope of support for this Site, and the terms and conditions of each linked site shall apply.)
If you are a minor, please obtain consent from your guardian regarding these Terms of Use before using the Service.
Article 1 (Changes to these Terms, etc.)
1. The Company may change these Terms at any time to the extent permitted by law. 2. When we amend these Terms and Conditions, we will notify members by posting the amended Terms and Conditions on this website after setting a reasonable notice period before the amended Terms and Conditions come into effect. However, if the changes to these Terms and Conditions are in the general interest of the members, we may not set a notice period.
3. Even if it is not an amendment to these Terms and Conditions, we will notify members of necessary matters from time to time if we deem it necessary.
4. The notification in the preceding paragraph shall be deemed to have been notified to all members at the time it is displayed on this website.
Article 2 (Use of this Website)
1. Members shall use this service in accordance with these Terms and Conditions and the conditions set forth on this website.
2. This website is accessed at the discretion of the member, and the member shall be responsible for the use of this service.
3. If a minor wishes to use this service, parental consent is required. If a minor uses the service, it will be deemed that parental consent has been obtained.
Article 3 (Regarding Posted Content)
1. The content and business operations of this website may be changed or discontinued without notice to members. Furthermore, the Company makes no guarantees regarding the information provided.
2. The Company may temporarily suspend the provision of this website and services without prior notice to members if any of the following occurs:
① When regular or emergency maintenance is performed on the system of this website and services.
② When the provision of this website and services becomes impossible due to fire, power outage, etc.
③ When the provision of this website and services becomes impossible due to natural disasters such as earthquakes, volcanic eruptions, floods, or tsunamis.
④ When the provision of this website and services becomes impossible due to war, civil unrest, riots, disturbances, labor disputes, etc.
⑤ When the Company deems it necessary to temporarily suspend this website and services for operational or technical reasons.
3. The Company shall not be liable for any damages suffered by members or other third parties as a result of delays or interruptions in the provision of this website and services due to reasons other than those listed in the preceding paragraph.
However, this excludes cases where damage is caused to members due to the Company's willful misconduct or gross negligence.
Article 4 (Account Information Registration)
1. Registration of Pilaf Alien OFFICIAL STORE account information is required to use this service.
*Login requires the email address entered during account information registration.
2. The account information registered pursuant to the preceding paragraph shall be managed by the member at their own responsibility. The Company shall consider all actions and their results performed using this service through the member's account as having been performed by the member themselves.
3. Members shall keep their registered account information up-to-date at all times. The Company shall not be liable for any disadvantages suffered by the member due to outdated account information.
Article 5 (Notification Regarding Orders and Shipments)
1. When a member places an order for goods on this site, the Company will notify the member via order confirmation.
2. The Company will notify the member of shipment via a shipment notification when the goods are shipped.
Article 6 (Formation of Contract)
1. A sales contract for goods (hereinafter referred to as the "Sales Contract") shall be formed when the Company sends an order confirmation notice to the email address registered by the member.
Article 7 (Payment Method)
1. The member shall pay the price of the goods, etc., using the payment method designated by the Company (credit card payment, convenience store payment, etc. Additional payment methods may be added).
2. Members shall, in using each payment method, comply with the terms of use, conditions, and other requirements separately prescribed by the provider of the relevant payment method.
Article 8 (Termination of Contract)
Even after a Sales Contract has been formed, the Company may terminate the said Sales Contract for the following reasons. In such cases, the Company will contact the member at the contact information registered by the member.
① If we are unable to deliver the goods within a reasonable period due to errors in registration details or prolonged absence.
② If there are false facts in the registration details or the member's personal information.
③ If credit card payment is selected, and approval from the credit card company is not obtained.
④ If convenience store payment is selected, and payment for the goods is not made within the specified period.
⑤ If other payment methods designated by the Company are selected, and payment for the goods is not made within the specified period.
⑥ If the Company contacts the member regarding the conditions for purchasing the goods (such as payment methods and delivery methods), and the necessary response is not received within two weeks.
⑦ If delivery of the goods becomes impossible for reasons not attributable to the Company, such as discontinuation of product manufacturing.
⑧ In other cases where the Company determines that the member has engaged in fraudulent or inappropriate conduct regarding the use of this site.
Article 9 (Shipping of Goods)
1. The Company will deliver the goods to the member or the shipping address designated by the member via courier service by a shipping company designated by the Company.
2. In the case of payment by credit card, the shipping procedure will begin after approval by the credit card company. Delivery will take approximately 10 business days.
3. In the case of payment via convenience store payment, we will begin the shipping process after confirming receipt of payment for the goods (other payment methods specified by our company will be determined separately). Delivery will take approximately 10 business days.
4. If the shipping company sends the goods to the shipping address specified by the member, but the member does not receive the goods within a reasonable period due to reasons such as an unknown address or prolonged absence, our company will be deemed to have fulfilled its contractual obligations, and we will not be liable for any damages incurred by the member due to non-delivery.
5. We may extend the delivery period for the following reasons. However, in this case, we will not be liable for any damages incurred by the member due to the delay in delivery.
However, this excludes cases where damages are caused to the member due to our willful misconduct or gross negligence.
① If there is a high volume of orders
② If delivery becomes impossible due to weather, disaster, infectious disease outbreaks, or other factors causing deterioration of traffic conditions
③ If the product is temporarily out of stock
④ If product production is delayed
⑤ If there are any issues with your order or payment, such as overpayment or underpayment of fees
⑥ If shipping operations are temporarily suspended due to summer holidays, year-end and New Year holidays, or other consecutive holidays
6. If you do not receive delivery of your product or notification of delays within one month after payment confirmation (or order confirmation for credit card payments), please contact us.
Article 10 (Regarding Product Exchange, etc.)
1. In the unlikely event that the delivered product is damaged, defective, or incorrect, we will exchange the product. In this case, returns and refunds will not be accepted.
2. In the case of the preceding paragraph, the member must contact us within 7 days of receiving the product, providing their name, order number, and the condition of the product. We will not accept exchanges for contact made after that period. 3. Notwithstanding the provisions of Paragraph 1, in the case of Article 8, Item 7, or when it is not possible to exchange a product due to the product being sold out, etc., a refund will be provided instead of an exchange, and the same shall apply to the preceding paragraph.
Article 11 (Prohibited Actions)
1. If a member engages in any of the following actions, or if there are reasonable grounds to suspect such actions, the Company may cancel or terminate the member's order, suspend or delete the member's account, or take any other measures that the Company deems necessary:
① Actions that infringe on the copyrights or other intellectual property rights of other members, third parties, or the Company
② Actions that transmit or write harmful computer programs, etc.
③ Actions that cause disadvantage to third parties
④ Actions that use this site for commercial purposes without the Company's prior consent
⑤ Actions that violate public order and morals
⑥ Actions that lead to criminal activity
⑦ Actions that violate laws and regulations
⑧ Other actions that the Company deems inappropriate
2. If a member causes damage to a third party while using this site and this service, the member shall resolve the matter at their own responsibility and expense and shall not cause any inconvenience or damage to the Company. 3. Except in cases attributable to our negligence, we shall not be liable for any damages incurred by members as a result of using this website and this service, and we shall have no obligation to pay any compensation for damages.
However, this excludes cases where damage is caused to a member due to our willful misconduct or gross negligence.
4. If a member violates this article and causes damage to us, we may claim compensation from the member for the damages incurred.
Article 12 (Liabilities and Obligations Other Than Service Content)
1. We shall not be liable for any transaction contracts or their performance other than those related to the products handled by this service which we operate on this website. We shall not be liable for the provision, modification, or any damages, disadvantages, etc., incurred by members or third parties in connection with any service other than this service which we operate.
However, this excludes cases where damage is caused to a member due to our willful misconduct or gross negligence.
Article 13 (Links to Websites Other Than Ours)
1. We are not responsible for the protection of members' personal information on websites of corporations and individuals other than ours that are linked from this site.
Article 14 (Compliance with Relevant Laws and Other Regulations)
1. We will comply with applicable laws and other regulations regarding each service provided on this site and personal information received from members.
Article 15 (Handling of Personal Information)
1. For our personal information protection policy, please see our Privacy Policy.
Article 16 (Governing Law and Jurisdiction)
1. The interpretation and application of these Terms and Conditions shall be governed by the laws of Japan.
2. In the event of any dispute or need for litigation between the Member and the Company, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.
Article 17 (Contact Information)
1. Inquiries regarding the operation of this service and users should be directed to the following. Inquiries will not be accepted at our company's or affiliated companies' main telephone numbers or other contact points.
■Contact Information
Support Desk
Email: support@pilafalien-store.com
However, replies will only be sent on business days (weekdays excluding Saturdays, Sundays, national holidays, summer holidays, and year-end/New Year holidays).
*This is a contact point exclusively for mail-order inquiries.
Please refrain from sending inquiries unrelated to mail-order sales.
Supplementary Provisions: These Terms and Conditions will come into effect on May 22 2026.