Legal notice

■Store Name
Pilaf Alien OFFICIAL STORE

■Seller/Operator
Tapirs Co., Ltd.
President and CEO: Takayuki Mori
2-10-4 Mita, Minato-ku, Tokyo
https://www.tapirs.co.jp/
Privacy Policy
*We do not accept inquiries via our main phone number.
Please contact us using the inquiry form below.

■Distributor
Jisedai Co., Ltd.
Privacy Policy

■Contact Information
»Please contact us using this form.
Email: support@banshimoku-official-store.com
Phone Number: 050-5824-5124 (*We are currently not accepting phone inquiries.)
However, we will only respond on business days (weekdays excluding Saturdays, Sundays, holidays, summer holidays, and New Year's holidays).
*This is a mail order inquiry line only.
Please refrain from inquiries other than those related to mail order.

■URL
https://pilafalien-store.com/

■Ordering Method
Please place your order using the designated form on this site.

■Payment Methods
Credit Card / Convenience Store Payment / Apple Pay / Google Pay / Pay-easy / PayPay / Merpay / auPay / Atone Next-Month Payment (Convenience Store / Bank Account Transfer) / Deferred Payment (Convenience Store / Bank ATM) / Rakuten Pay

■Payment Deadline
【Convenience Store Payment／Pay-easy】
The payment deadline is *3 days after the order date*.
(Example: Order date: December 1, 2024 → Payment deadline: December 4, 2024) (Prepayment)
If payment is not received by the deadline, it will be assumed that you do not wish to complete the purchase, and the order will be automatically canceled.

■Required Fees Other than Price
Shipping, Payment Fee, Consumption Tax

■Shipping
(Within Japan)
Standard Shipping: 900 yen
Delivery to the mailbox (Nekopos): 430 yen

(Shipping to Overseas)
Prices vary by country and region. Please check the payment page.

■Payment Fee
Convenience Store Payment Fee: 330 yen
Pay-easy Payment Fee: 330 yen

You are responsible for any communication and packet fees required to view pages on this site.
Please contact your carrier for details.

■Sales Quantity
Some products may be sold in limited quantities. Products may sell out, so please understand in advance. Details are available on each product page.
*Orders for commercial or resale purposes are strictly prohibited.

■Product Delivery (Delivery Time)
Varies depending on payment method and payment status.

[Convenience Store Payment／Pay-easy]
Items will usually be shipped within 10 business days (excluding Saturdays, Sundays, and holidays) after payment confirmation.

[Other Payment Methods]
Items will usually be shipped within 10 business days (excluding Saturdays, Sundays, and holidays) after order confirmation.

This refers to "shipping," not "arrival," so the actual delivery time will vary depending on your region and shipping conditions.
*If the release dates of the items you ordered are different, the item with the latest release date will be shipped.

Please note that delivery may be delayed for the following reasons.
・When there is a large number of orders
・When the product is temporarily out of stock
・When delivery is impossible due to worsening transportation conditions caused by weather, disasters, infectious disease outbreaks, or other factors
・When production of the product is delayed
・When there is an error in your order or payment details, such as an over or underpayment or an incorrect address
・When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, or consecutive holidays
If your product has not arrived within one month of your order date (or the expected delivery date for pre-order items), please contact us.

■Cancellations
We do not accept returns or exchanges due to customer convenience after purchase is completed.
Payment already made will not be refunded. Please understand in advance.

■Defective Products
If the delivered product is defective or differs from your order, please contact us within 7 days of delivery.
Exchanges cannot be accepted after 7 days, so please check the product upon arrival.
Defective products will be exchanged for a correct product.
Returns are not accepted. Exchanges are only available for defective products or incorrect items.

*If the product is sold out at the time of exchange, a refund will be issued.

【Items Not Eligible for Exchange】
・More than 7 days after delivery
・Used products
・Products damaged or stained by the customer
・Minor manufacturing scratches or imperfections generally considered within acceptable product quality

■Required Operating Environment
Some services may not be available depending on your environment. Please understand in advance.